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14/05/2020 – COVID-19 (Coronavirus) customer update
In line with the latest Government guidance on the easing of lockdown restrictions, we are very pleased to announce that we are beginning a phased re-opening of some of our showrooms, making home appointments and resuming installations from Monday 18th May.
FineLine Windows COVID-19 Safe Operating Procedures
Strictly adhering to the latest Government guidance, the steps and measures we are taking at our head office, depot, showrooms and appointments include:
- Training on the safe operating procedures given to all staff
- Any employee showing COVID-19 symptoms remaining at home
- All employees regularly washing their hands with hand sanitiser
- Sanitising all hard surfaces and high traffic areas twice a day
- All installers/showroom staff/managers utilising disposable masks and gloves when working within 2.0m of others isn’t possible
- All visitors kept to a minimum
- Hand sanitizer, wash stations, disposable masks and gloves made available to customers visiting the showcentres.
Please note: Under the current Government guidance we will not be attending home appointments or carrying out work in a household where someone has symptoms, or where there are vulnerable people, for example the over 70’s or those asked to shield.
Follow this link to view our Safe Operating Procedures Guide in full.
Follow this link for the full Government guidance on working safely during the coronavirus pandemic.
Comprehensive Risk Assessments
The safety, happiness and wellbeing of our customers, staff and suppliers is incredibly important to us at A&B. So, as part of our procedures, we have carried out thorough risk assessments and training.
Follow these links for full details on our stringent risk assessment procedures:
Sales Process within COVID-19 Outbreak
Survey Process within COVID-19 Outbreak
Processing at Head Office within COVID-19 Outbreak
Installation Process within COVID-19 Outbreak
Appointments & Quotes
Although every step has been taken to make you feel comfortable with the FineLine team visiting your home, we completely understand you may not be comfortable with this just yet. Therefore, if you require a quotation, we’re fully equipped to deliver free, no-obligation quotes through the website. Please feel free to accompany your request with photos and the sizes required. And if you’re unsure about measuring up, don’t hesitate to contact us and we’ll explain the process step by step, advising in any way we can.
Showroom
Our Maidstone (Newnham Court) showroom will be open for business from Monday 18th May, from 10.30am – 3.30pm. However, if you wish to visit outside the revised opening hours please feel free to contact us to book an appointment.
Our sister companies showrooms will also begin a phased re-opening from Monday 18/5/20, 10.30am – 3.30pm;
Stay Alert, Control The Virus, Save Lives
Many thanks for your patience, we look forward to welcoming you back to our showroom and office from Monday 18th May.
With FineLine Windows you can rest assured that we are taking all the necessary steps required to protect both you and your families and carry out all work as safely as possible. Please don’t hesitate to contact us if you require further information.
Buying a product through FineLine offers you real peace of mind
Customer promise
We have the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.
We are one of the largest 
regional retail companies.
Our Accreditations
