05/01/21 – COVID-19 (coronavirus) customer update

All FineLine showrooms are currently closed. If you require a quotation, we’re fully equipped to deliver free, no-obligation quotes through the website. Please feel free to accompany your request with photos and the sizes required. Our sales estimators can take measurements and details outside of the home; however, they will then provide the quote by email or phone call. Under the Government guidance, we can also carry out surveys and complete installations in your home with strict safe operating procedures in place. If you’re unsure about anything, don’t hesitate to contact us and we will advise in any way we can.

The official National Lockdown Guidance for England can be found here.

FineLine Windows COVID-19 Safe Operating Procedures

Strictly adhering to the latest Government guidance, the steps and measures we are taking include:

  • Training on the safe operating procedures given to all staff
  • Any employee showing COVID-19 symptoms remaining at home
  • All employees regularly washing their hands with hand sanitiser
  • All installers utilising disposable masks and gloves when working within 2.0m of others isn’t possible

Please note: Under the current Government guidance we will not be attending home appointments or carrying out work in a household where someone has symptoms, or where there are vulnerable people, for example the over 70’s or those asked to shield.

Follow this link to view our Safe Operating Procedures Guide in full.

Follow this link for the full Government guidance on working safely during the coronavirus pandemic.

Comprehensive Risk Assessments

The safety, happiness and wellbeing of our customers, staff and suppliers is incredibly important to us at A&B. So, as part of our procedures, we have carried out thorough risk assessments and training.

Follow these links for full details on our stringent risk assessment procedures:

Sales Process within COVID-19 Outbreak

Survey Process within COVID-19 Outbreak

Processing at Head Office within COVID-19 Outbreak

Installation Process within COVID-19 Outbreak

Appointments & Quotes

If you require a quotation, we’re fully equipped to deliver free, no-obligation quotes through the website. Please feel free to accompany your request with photos and the sizes required. And if you’re unsure about measuring up, don’t hesitate to contact us and we’ll explain the process step by step, advising in any way we can.

Stay at Home, Protect the NHS, Save Lives

Many thanks for your patience, we look forward to welcoming you back to our showroom and office soon.

With FineLine Windows, you can rest assured that we are taking all the necessary steps required to protect both you and your families and carry out all work as safely as possible. Please don’t hesitate to contact us if you require further information.

Buying a product through FineLine offers you real peace of mind

Customer promise

We have the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.

Read our customer promise

We are one of the largest Fensa Aproved regional retail companies.

Our Accreditations

BSI 9001 2015
Fensa Approved Installer
TGAS
Trustmark
Ultraframe conservatory installer

Please view our customer & staff announcement in regards to COVID-19 Read more