Find out more about our range of products and services by browsing some of our most frequently asked questions. If you can’t find the answer to your question below, give us a call on 01622 631613 or send us a message online

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Do you make your own products?

No, we only offer an installation service. However, all products are rigorously tested and precision fabricated by industry leaders to meet your exact specifications.

How easy is it to get through to your Aftersales or service team if I have a problem?

Extremely easy. Simply click through to our Service Request page and fill in your details. We’ll then get back to you as quickly as possible.

Do you promise to offer value for money and long term peace of mind?

Yes, most certainly. We place great emphasis on creating high performing products and ensure that every installation is of the highest standard. We provide competitive quotes and all our products come with a 10-year post installation guarantee.

Are your installation teams audited every 3 months by British Standards Institute to reaffirm your reputation for quality installations?

Yes, we are independently tested every three months to ensure our procedures remain first-class.

Do you provide free, no obligation quotations?

Yes, we provide all potential customers with a free quotation with no obligation to continue.

Do you offer finance?

Yes. Please visit our dedicated Finance page for more detailed information.

Do you comply with all existing and forthcoming building regulations?

Yes, we like to stay up to date with any industry changes. All our products and installations are compliant with current and forthcoming Building Regulations.

Do you comply with energy saving regulations?

Yes, we strive to ensure that our products are as energy efficient as possible and always comply with industry standards.

Do you take on commercial projects?

Yes. We have previously worked on a diverse range of commercial projects including government building projects, educational establishments, and private commercial ventures. We have also completed joinery, surfacing, civil engineering, and development projects.

Do you only use your own surveyors?

Yes, we employ a team of fully qualified surveyors who can help with any home improvement project.

Are your installers qualified?

Of course. All our installers are NVQ2 qualified and are conversant with working to BSI guidelines.

Can you provide self-cleaning glass?


Can you provide bi-fold doors?

Yes. We regularly install bi-fold doors and they have proven to be extremely popular with UK homeowners.

What products do you provide?

Windows, doors, conservatories, orangeries, and roofline.

What accreditations do you have?

FineLine are members of the GGF (Glass and Glazing Federation), an organisation who ensure high industry standards are maintained. FineLine are part of the government endorsed TrustMark scheme to boost consumer confidence through high standards of health and safety, customer care, workmanship, and trading practices. FineLine are also FENSA (Fenestration Self-assessment Scheme) regulated. All our windows and doors comply with FENSA thermal performance requirements.

How long have you been trading?

FineLine Windows have been trading for over 50 years! During this time, we’ve helped thousands of homeowners to realise their dream homes.

What areas do you cover?

We cover Kent and the south east of England. The SEH Group, of which we are part, covers Hertfordshire, East Anglia, and Greater London.

Our Accreditations

BSI 9001 2015
Fensa Approved Installer
Ultraframe conservatory installer

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