At Fineline Windows, we strive to make each and every homeowner’s journey seamless and stress-free from the initial quote to our aftercare services. By taking you through each step of the buying process for new windows or doors, you’ll feel at ease and know exactly what to expect.
If you’re looking to revamp your home with new windows or doors, but you’re not sure where to start, take a look on our website to get a feel for your favourite colours and styles. Our gallery features a plethora of installations, from older properties to new builds, so you can see what would best suit your home. We also provide expert advice in our blogs on the latest home improvement trends and décor ideas.
Speaking to a member of the team couldn’t be easier. You can either fill out our simple contact form, call us on 01622 631613, or visit one of our two double glazing show centres in Dartford and Maidstone. We’ll be able to answer any questions you may have about your home improvements.
We’ll provide you with your individual quote within 24 hours of you contacting us or after a home visit. All of our quotes are free and no-obligation.
If we haven’t yet received your order deposit, we will request this. (1-2 days from paperwork being returned)
A date will be confirmed that is convenient for both parties for the surveyor to visit your home. This is to confirm exact measurements and review the size of the project, enabling us to give you a more accurate expectation of timelines. This is because if planning permission is required or you live in a conservation area, we’ll need to gain approval for your home improvements. (1-2 days)
You’ll be updated when the surveyor returns their assessment back to us. This states the size of the installation and any queries or regulations that are needed in order to complete your installation. (2 days if no queries, 1 week max if queries. Any protracted query delays, you will be informed)
A member of our installation department will get in contact with you to arrange the installation date for your new windows and/or doors. (3-4 days unless there are delays)
We will assess the surveyor’s notes on any regulations that apply to your individual case. After this review, your product order will be confirmed, and your file will be handed over to our installation department. (4 days)
Our professional fitters will arrive at your property at the agreed time. With a wealth of installations behind them, they’ll ensure the day goes smoothly with minimal disruption. They’ll also be able to advise the functionality and security of your new windows and doors and provide tips on how to keep them looking as good as new over their lifetime.
In a minority of cases, remedial work may be required for your new windows and/or doors due to unforeseen difficulties. In this unlikely event, we will order any required parts and arrange a date for the work to be finished. (On receipt of parts or 1-2 days if no parts needed).
You’ll receive an email from us to confirm that your new windows and/or doors have been installed. As the project is now finished, we welcome your feedback and Trustpilot reviews. This helps us to pass on your comments to our teams.
We offer a variety of energy-efficient, secure and stylish windows and doors for homeowners across the surrounding area of Kent. They can be installed with our innovative double glazing or comfort glass, and as they are individually designed, you can choose from a variety of our attractive decorative features and 150 RAL colours to complement your existing property. If you have any queries about our buying process, please get in touch or call us on 01622 631613.
If at any stage, we are aware of a sales query, sales undercharge or technical query we would contact you before continuing further. Your contract would be suspended until the issue is resolved. You would be kept fully informed during this process.WindowsDoors