Our conservatories, orangeries and home extensions are individually designed for each and every homeowner, but the buying process remains streamlined and efficient no matter how niche the project; from the initial quote to us taking care of any planning permissions, to our aftercare services. Deciding to get a new conservatory is a large decision that may prompt many questions for homeowners, which is why we outline our simple buying process, so you know what to expect throughout the journey.

A wonderful black Conservatories.

Initial ideas and inspiration

Take a look at our conservatory gallery to get an idea on your favourite aesthetics. As our extensions are custom-made, we can incorporate certain features that you like to achieve your dream conservatory! Our blogs provide expert advice on home extension trends, ideas and interior décor.

Contact us

You can choose from a number of ways to speak to a member of our friendly team. Either fill out our quick contact form, call us on 01622 631613, or visit one of our show centres in Dartford and Maidstone to get a true feel for our conservatory range. We’ll be able to advise on the most suitable shape, material and roofing option to fit your individual requirements.

One of SEHBAC Show Centres.
A couple getting a quote from a home improvement expert.

Free no-obligation quote

Once we’ve established your conservatory design, we’ll provide you with a free no-obligation quote. You’ll receive this within 24 hours of you contacting us or your home visit.

Order your conservatory

After confirmation that you’d like to move forward with a new conservatory, we’ll confirm the final design. This covers decorative features, incorporated windows and doors and brickwork to complement your home. We’ll approve the order and the administration team will pass on your contract to a surveyor. (2-3 days)

Signing Deposit paperwork.

Order deposit is requested

If we have not yet received your order deposit, we will request this. (1-2 days from paperwork returned)

Arrange a surveyor visit

You’ll be contacted by a surveyor to arrange a convenient date for both parties to visit your home. They will review the project size and take any additional measurements if needed. The surveyor will note if any planning permission regulations are required and whether conservation area regulations need to be reviewed. (1-2 days)

Red circle on date on wall calendar.
Trial dig

Trial dig

If this is required to determine the footings of your conservatory, you will be contacted by our conservatory team to arrange for our builders to carry this out. (2-3 days)

Surveyor’s assessment is confirmed

We’ll let you know once the surveyor’s paperwork has been returned to us so that we can continue to process your order. (1-2 days)

Architect drawing and writing up plans
Two builders working out Planning permissions.

Planning permissions are advised if necessary

If permissions are needed for your home extension, our technical department will let you know. With Fineline, you won’t have to worry about gaining approval as we take full care of this, whether it be permitted development, prior approval or full planning building regulations. Once approved, we’ll then update you again. (Up to 2-3 days if no planning. Up to 10 weeks if planning required with no regulations. Up to 13 weeks if planning required with regulations.)

Pre-site check

After any planning permission approvals are confirmed, your designated project manager will contact you to arrange a pre-site check to finalise the details for the installation. This is to ensure that the installation day is as efficient as possible. (1-2 days)

Architect looking at a plot of land.
A beautiful green conservatory installation.

Confirm an installation date

A member of the conservatory department will get in touch to agree suitable dates for your conservatory to be fitted. (1-2 days)

Your conservatory will be manufactured

The factory will receive your individual conservatory design and construct it to the exact specification. The highly trained fabricators use pioneering modern techniques and robust materials to provide a weather-proof, durable and thermally efficient product.

A person who identifies as a man installing glass.
Edwardian conservatory with a glass roof

Installation day!

A team of our professional conservatory installers will come to your property at the agreed time to begin the project. With extensive experience behind them, you can be sure it won’t disrupt you or your neighbours. You’ll be able to ask them about maintenance tips and the functionality of the features of your new conservatory.

Follow-up work

In a very small number of cases, remedial work may be needed. We will order any new parts that are required and organise a date to complete the work. (On receipt of parts or 1-2 days if no parts needed). 

Construction worker installing window in house. Handyman fixing the window with screwdriver
A PVC Edwardian Conservatory.

Installation complete

You’ll receive an email from us to confirm that your new conservatory has been installed. As the project is now finished, we welcome your valuable feedback and Trustpilot reviews. This helps us to pass on your comments to our teams.

A new conservatory for your home in Kent

Bespoke to your home, our conservatories can be uniquely tailored in any shape, size or style to meet your personal preferences. With a range of high-performance roof options, materials and brickwork, it will naturally extend from your property. If you have any queries about our buying process or our range of conservatories, please get in touch or call us on 01622 631613.

If at any stage, we are aware of a sales query, sales undercharge or technical query we would contact you before continuing further. Your contract would be suspended until the issue is resolved. You would be kept fully informed during this process.

Time frames are only a guide and sometimes lead times may vary. If at any stage, we are aware of a sales query, sales undercharge or technical query we would contact you before continuing further. Your contract would be suspended until the issue is resolved. You would be kept fully informed during this process.


Multi-award winning company

Here at FineLine, we’re proud to have won many prestigious awards for our products as well as our work in the community:

Installer awards 2022
G21 Finalist
SEHBAC showroom winner
Ultraframe designer winner
Conservatory and orangery awards winner 2019
NHIC 2018 Consumer confidence award
G17 Installer of the year
Learn more

We’re one of the largest

regional retail companies

Vetted for professionalism, competency & compliancy

Our Accreditations

FENSA Approved
TSI Approved Code
Ultra Installer
QA National Warranties