Here at FineLine, we want to make sure you are 100% happy with the products and service you receive from us. Below we have compiled everything you need to make an informed choice on our products and to find help when you need it.

Our customer service promise

FineLine is a company that cares. We care about our customers. We care about the quality of our products and our workmanship, and we care about our good reputation, a reputation that we are proud of as it has been earned by offering good service to our customers over many years. We also care after our work is done by giving you a 10 year guarantee.


Frequently Asked Questions

Here you will find all the answers to any questions you have on the areas we cover, our accreditations, the products we provide and our finance options.

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Request A Service

If you have a maintenance enquiry or want to get in touch with our service team please fill out this form

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White uPVC windows repair and installation

Customer Care

Discover how important our customers are to us and how we will do our best to help you achieve the home of your dreams

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Advice & Guidance

Whether you want to find out how to look after your new windows or what planning permission is required, our guides have it all

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Frequently Asked Questions

Do you make your own products?

No, we only offer an installation service. However, all products are rigorously tested and precision fabricated by industry leaders to meet your exact specifications.

How easy is it to get through to your Aftersales or service team if I have a problem?

Simple. Click through to our ‘Service Request’ page, fill out the form and we’ll get back to you.

Multi-award winning company

Here at FineLine, we’re proud to have won many prestigious awards for our products as well as our work in the community:

Installer awards 2022
G21 Finalist
SEHBAC showroom winner
Ultraframe designer winner
Conservatory and orangery awards winner 2019
NHIC 2018 Consumer confidence award
G17 Installer of the year
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We’re one of the largest

regional retail companies

Vetted for professionalism, competency & compliancy

Our Accreditations

FENSA Approved
TSI Approved Code
Ultra Installer
QA National Warranties