Call us on 01622 631613
Lines open from 8:30am - 5pm weekdays
If you’re looking to revamp your home, but you’re not sure where to start, take a look on our website to get a feel for your favourite colours and styles. Our gallery features a plethora of installations, from older properties to new builds, so you can see what would best suit your home. We also provide expert advice in our blogs on the latest home improvement trends and décor ideas.
We’ll provide you with your individual quote within 24 hours of you contacting us or after a home visit. All of our quotes are free and no-obligation.
We’ll confirm the exact design with you, including the glazing, decorative features and hardware. Our administration team will provide your contract to one of our surveyors once your order has been placed and authorised. (2-3 days)
If we haven’t yet received your order deposit, we will request this. (1-2 days from paperwork being returned)
A date will be confirmed that is convenient for both parties for the surveyor to visit your home. This is to confirm exact measurements and review the size of the project, enabling us to give you a more accurate expectation of timelines. This is because if planning permission is required or you live in a conservation area, we’ll need to gain approval for your home improvements. (1-2 days)
You’ll be updated when the surveyor returns their assessment back to us. This states the size of the installation and any queries or regulations that are needed in order to complete your installation. (2 days if no queries, 1 week max if queries. Any protracted query delays, you will be informed)
A member of our installation department will get in contact with you to arrange the installation date for your new windows and/or doors. (3-4 days unless there are delays)
We will assess the surveyor’s notes on any regulations that apply to your individual case. After this review, your product order will be confirmed, and your file will be handed over to our installation department. (4 days)
Your new windows and doors will be constructed to your individual specifications at a state-of-the-art double glazing factory. The fabricators are highly experienced, using pioneering techniques and modern materials, for the best quality possible.
Our professional fitters will arrive at your property at the agreed time. With a wealth of installations behind them, they’ll ensure the day goes smoothly with minimal disruption. They’ll also be able to advise the functionality and security of your new windows and doors and provide tips on how to keep them looking as good as new over their lifetime.
In a minority of cases, remedial work may be required for your new windows and/or doors due to unforeseen difficulties. In this unlikely event, we will order any required parts and arrange a date for the work to be finished. (On receipt of parts or 1-2 days if no parts needed).
You’ll receive an email from us to confirm that your new windows and/or doors have been installed. As the project is now finished, we welcome your feedback and Trustpilot reviews. This helps us to pass on your comments to our teams.
Please view our customer & staff announcement in regards to COVID-19 Read more