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Otherwise, following these guidelines will assist in keeping your installed units looking good and working effectively for many years to come.
Once you’ve had your windows installed, you want to be confident that you are fully supported and that your windows will continue looking their best for years to come. As well as offering a ten year guarantee – we also offer advice on how to look after your new windows.
When it comes to cleaning UPVC window frames, follow these simple rules:
If you have hardwood frames, follow these instructions:
As for the glass itself, any type of glass cleaner is suitable for use on our glass windows whether double or triple glazed.
As for the other maintenance of your windows, the following information should be kept in mind:
You can also book a service request if there is anything you need to be fixed or serviced by simply filling in one of our service request forms online.
Your new doors are installed and you’re enjoying a stylish new exterior – but to keep your new doors looking and working their best – it’s important to follow some basic care instructions.
The mechanisms that operate front and back doors are almost identical – so the instructions will apply to both. While the door will hold closed on the latch alone, it is not intended to be either draught proof or secure. To achieve draught proofing – the handle should be lifted to almost vertical and then allowed to return to horizontal – engaging the mechanism into steel plates on the frame.
If you have a UPVC door, you should take note of the following cleaning instructions:
If you opted for hardwood frames, following the instructions below:
If there is any glass in your door, this can be cleaned with any type of glass cleaner.
As for keeping all the mechanics working their best, spray them twice a year with some WD40 or a similar silicone based product.
With your door, you may notice after a heavy shower of rain that there is some water lying in the bottom of your door frame. This is completely normal and nothing to worry about and will drain or evaporate through the drainage holes in the base.
Finally, with any new lead work it will start an oxidisation process when exposed to rain which will show as white or mottled staining on the lead work. When this process is complete, the lead will be dark grey in colour and will no longer stain but will take a few months to complete.
In the rare event you have any problems with your door, you can book a service request if there is something you need fixed or serviced. Simply fill in one of our service request forms online and we’ll get back to you.
A conservatory is a big and substantial commitment and you want to be confident that you’re making an informed choice and that your conservatory will continue looking its best for many years to come.
With this in mind, we’ve issue these guidelines to ensure you have the right knowledge to keep your conservatory looking great.
Should you require anything to be fixed or serviced; you can book a service request by filling in one of our service request forms online.
When cleaning, never use anything abrasive, this will scratch the surface which will trap the dirt. Wash the frames with a mild solution of washing-up liquid. If any stubborn marks remain, lightly rub with cream cleaner. DO NOT use on every occasion, as this will remove the shine from the UPVC.
To keep your hardwood in tip-top condition will probably only require a wash down with clean warm water and left to dry naturally. However, annually another coat of micro porous sealant will need to be applied to maintain protection from the elements. Make sure the surface is clean, dry and dust free before application and only use micro porous sealants as they allow the wood to breathe.
Any type of glass cleaner is suitable.
Locks / Adjustments
Twice a year, spray WD40 or similar silicone based products into all moving parts where metal contact occurs around your doors and windows. This will help keep them operating smoothly. If you need to tighten or loosen the friction hinges fitted to your windows simply open the window, insert a small screwdriver into the head of the adjusting screw on the hinge and turn slowly until you have achieved the desired effect. Should any parts fail due to lack of maintenance, a service charge may apply.
The mechanisms that operate front and back doors are almost identical so these instructions apply to both. Whilst the door will hold closed on the latch alone, it is not intended to be either draught proof or secure. To achieve draught proofing, the handle should be lifted to almost vertical and then allowed to return to horizontal. This engages the mechanism into steel plates on the frame.
After a heavy shower of rain, you may find some water lying in the bottom of your door and window frames. This is nothing to worry about as this will drain away or evaporate through drainage holes in the base.
Door and window finishes vary, some have a polished factory finish with a protective colourless coating of lacquer. The life of the protective coating is dependent upon the atmospheric conditions in your region or damage caused by jewellery etc. breakdown can occur at any time and is not indicative of defective manufacture. ON NO ACCOUNT must any type of abrasive cleaner be used.
As with any new lead work, when exposed to rain, it will start an oxidisation process which shows as white or mottled staining on the lead work. When this process is complete, the lead will be dark grey in colour and will no longer stain. This process will take a few months to complete.
To ensure effective drainage, leaves and debris should be cleared from guttering on houses and conservatories.Back to top