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FAQs

At FineLine we’re often asked all sorts of questions. Here, you can find answers for the most common of them.

What areas do you cover?

We cover Kent and the South East, but the SEH Group, of which we are a part of, covers Hertfordshire, East Anglia, South East, London and the South including Kent and Sussex.

Do you make your own products?

Yes, all of our products are made in our state-of-the-art 22,000 sq. ft. factory with highly rigorous manufacturing standards. You can rest assured that when you order any home improvement from us it will fit perfectly.

How long have you been trading?

We are proud to have been trading since 1971 — for 45 years! Throughout this time we’ve been providing quality home improvements to thousands of happy customers. If you’re thinking about improving your home, contact us to see what we can do for you.

What accreditations do you have?

FIneLine are members of the GGF (Glass and Glazing Federation) who are a respected and well known organisation committed to ensure it’s members perform to the highest standard.

We, FineLine, are affiliated to the Government endorsed TrustMark Scheme, which gives customer confidence with proven codes of practice in health & safety, customer care, quality of work, trading practices and customer care.

FineLine are also regulated by FENSA (Fenestration Self-Assessment Scheme). All windows and doors must comply with FENSA thermal performance standards and regulations.

FineLine are also affiliated to the Secured By Design Scheme, which is a UK Police flagship initiative support the principles of ‘designing out crime’ by use of effective crime prevention and security standards for a range of applications.

What products do you provide?

At FineLine we provide:

Windows

Doors

Conservatories

Orangeries

Renewable Solar Energy

Can you provide bi-fold doors?

Yes, we can, and we have to many homes already! If you’re interested in bi-fold doors, visit our Get a Quote page for a competitive quote.

Can you provide self-cleaning glass?

Yes, we can.

Are your installers qualified?

Many of our installers have actually been with us for over 20 years. A prerequisite is that they are NVQ2 qualified and work within the stringent standards and guidelines also laid out by BSI.

Do you only use your own surveyors?

Yes, we only use our own surveyors. Each of our surveyors are trained to the highest standard and can plan for any home improvement, from the simplest of roofing to the most complicated bespoke house extensions.

Do you take on commercial projects?

Yes, we do. In the past we have undertaken many education and Government projects, as well as private sector commercial projects. For more information visit our SEH Commercial website. We also take on civil engineering, joinery, surfacing, and development projects.

Do you comply with energy saving regulations?

Yes, we take every effort in ensuring each product we build complies with these standards.

Do you comply with all existing and forthcoming building regulations?

Yes, we ensure each of our products and home improvements complies with current and forthcoming building regulations.

Do you offer finance?

Yes, we do. For more information visit our Finance page.

Do you provide free, no obligation quotations?

Yes. Each quote we provide is completely free from any fees, and carries of course, no obligations with it.

Do you promise to offer value for money and long term peace of mind?

Yes, of course. Along with superb build quality, excellent service, and great installation procedures we take great care in ensuring competitive quotes and guaranteed reliability. All of our products are guaranteed for 10 years after installation.

Are your installation teams audited every 3 months by British Standards Institute to reaffirm your reputation for quality installations?

Yes, we pride ourselves on the quality of our installations and are tested every 3 months to ensure this quality stays superb.

How easy is it to get through to your After sales or service team if I have a problem?

Simple. Click through to our ‘Service Request’ page, fill out the form and we’ll get back to you.

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