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Aftercare

Need us to have a look at something, call us today on 0162 263 1613 or fill out our product service form by clicking below.

Service Request

Otherwise, following these guidelines will assist in keeping your installed units looking good and working effectively for many years to come.


Windows Aftercare

Once you’ve had your windows installed, you want to be confident that you are fully supported and that your windows will continue looking their best for years to come. As well as offering a ten year guarantee – we also offer advice on how to look after your new windows.

Window Cleaning

When it comes to cleaning UPVC window frames, follow these simple rules:

  • Never use anything abrasive as this will scratch the surface which will remove the shine from the UPVC.

If you have hardwood frames, follow these instructions:

  • All your hardwood should really require is a wash down with clean warm water and then be left to dry naturally.
  • On an annual basis, you’ll need another coat of micro porous sealant applied to maintain protection from the elements.
  • The surface should be clean, dry and dust free before application and only use micro porous sealants as they allow the wood to breathe.

As for the glass itself, any type of glass cleaner is suitable for use on our glass windows whether double or triple glazed.

As for the other maintenance of your windows, the following information should be kept in mind:

  • To keep your locks and adjustments in tip top shape, spray them twice a year with some WD40 or a similar silicone based product.
  • If you need to tighten or loosen the friction hinges fitted to your window, open the window and insert a smalls screwdriver into the head of the adjusting screw on the hinge and turn slowly until you have achieved the desired effect.
  • Following a heavy shower of rain, you may find some water lying in the bottom of your window frames. This is nothing to worry about and will drain or evaporate through drainage holes in the base.
  • With any new lead work, when exposed to rain, it was start an oxidisation process which shows as white or mottled staining on the lead work. When this process is complete, the lead work will be dark grey in colour and will no longer stain but will take a few months to complete.

You can also book a service request if there is anything you need to be fixed or serviced by simply filling in one of our service request forms online.


Doors Aftercare

Your new doors are installed and you’re enjoying a stylish new exterior – but to keep your new doors looking and working their best – it’s important to follow some basic care instructions.

The mechanisms that operate front and back doors are almost identical – so the instructions will apply to both. While the door will hold closed on the latch alone, it is not intended to be either draught proof or secure. To achieve draught proofing – the handle should be lifted to almost vertical and then allowed to return to horizontal – engaging the mechanism into steel plates on the frame.

Door Lock

If you have a UPVC door, you should take note of the following cleaning instructions:

  • Never use anything abrasive as this will scratch the surface which will remove the shine from the UPVC.
  • Simply use a damp cloth to clean your UPVC door, as UPVC is no maintenance, your door will not require much more than this.

If you opted for hardwood frames, following the instructions below:

  • All hardwood should be cleaned with is a clean warm water and left to dry naturally.
  • On an annual basis, your hardwood door will need another coat of micro porous sealant applied to maintain its protection against the elements and keep it looking great.
  • The surface should be clean, dry and dust free before application and you should only ever use micro porous sealants as they allow the wood to breathe.

If there is any glass in your door, this can be cleaned with any type of glass cleaner.

As for keeping all the mechanics working their best, spray them twice a year with some WD40 or a similar silicone based product.

With your door, you may notice after a heavy shower of rain that there is some water lying in the bottom of your door frame. This is completely normal and nothing to worry about and will drain or evaporate through the drainage holes in the base.

Finally, with any new lead work it will start an oxidisation process when exposed to rain which will show as white or mottled staining on the lead work. When this process is complete, the lead will be dark grey in colour and will no longer stain but will take a few months to complete.

In the rare event you have any problems with your door, you can book a service request if there is something you need fixed or serviced. Simply fill in one of our service request forms online and we’ll get back to you.


Conservatories Aftercare

A conservatory is a big and substantial commitment and you want to be confident that you’re making an informed choice and that your conservatory will continue looking its best for many years to come.

Conservatory Roof

With this in mind, we’ve issue these guidelines to ensure you have the right knowledge to keep your conservatory looking great.

  • If you have a UPVC conservatory, never use anything abrasive to clean it as this will scratch the surface and remove the shine from the UPVC as well as letting dirt gather.
  • For hardwood, just wash down with clean warm water and leave it to dry naturally. On an annual basis, you should apply another coat of micro porous sealant to protect the frames from the elements. The surface should be clean, dry and dust free before the application. The micro porous sealant will allow the wood to breathe.
  • The glass can be cleaned with any type of glass cleaner you have to hand.
  • To ensure your locks and adjustments are at their best and most effective, spray them twice a year with some WD40 or a similar silicone based product.
  • Should you require tightening or loosening the friction hinges for any windows, then simply opening the window and insert a small screwdriver into the head of the adjusting screw on the hinge and turn slowly until you have achieved the desired effect.
  • For effective drainage, you should ensure leaves and debris are cleared from the guttering on your house and conservatory.
  • Following a particularly heavy shower of rain, you may notice some water lying in the bottom of your door or window drains. This is normal and nothing to worry about and will drain or evaporate through drainage holes in the base.
  • Like any new lead work, when exposed to the rain, it will start to oxidise and show white or mottled staining on the lead work. When this process is complete, the lead will be dark grey in colour and will no longer stain, but it can take a few months for this to complete.

Should you require anything to be fixed or serviced; you can book a service request by filling in one of our service request forms online.


Other Aftercare information…

UPVC Products

When cleaning, never use anything abrasive, this will scratch the surface which will trap the dirt. Wash the frames with a mild solution of washing-up liquid. If any stubborn marks remain, lightly rub with cream cleaner. DO NOT use on every occasion, as this will remove the shine from the UPVC.

Hardwood

To keep your hardwood in tip-top condition will probably only require a wash down with clean warm water and left to dry naturally. However, annually another coat of micro porous sealant will need to be applied to maintain protection from the elements. Make sure the surface is clean, dry and dust free before application and only use micro porous sealants as they allow the wood to breathe.

Glass

Any type of glass cleaner is suitable.

Locks / Adjustments

Twice a year, spray WD40 or similar silicone based products into all moving parts where metal contact occurs around your doors and windows. This will help keep them operating smoothly. If you need to tighten or loosen the friction hinges fitted to your windows simply open the window, insert a small screwdriver into the head of the adjusting screw on the hinge and turn slowly until you have achieved the desired effect. Should any parts fail due to lack of maintenance, a service charge may apply.

Residential Doors

The mechanisms that operate front and back doors are almost identical so these instructions apply to both. Whilst the door will hold closed on the latch alone, it is not intended to be either draught proof or secure. To achieve draught proofing, the handle should be lifted to almost vertical and then allowed to return to horizontal. This engages the mechanism into steel plates on the frame.

Drainage

After a heavy shower of rain, you may find some water lying in the bottom of your door and window frames. This is nothing to worry about as this will drain away or evaporate through drainage holes in the base.

Finishes

Door and window finishes vary, some have a polished factory finish with a protective colourless coating of lacquer. The life of the protective coating is dependent upon the atmospheric conditions in your region or damage caused by jewellery etc. breakdown can occur at any time and is not indicative of defective manufacture. ON NO ACCOUNT must any type of abrasive cleaner be used.

Lead Work

As with any new lead work, when exposed to rain, it will start an oxidisation process which shows as white or mottled staining on the lead work. When this process is complete, the lead will be dark grey in colour and will no longer stain. This process will take a few months to complete.

Guttering

To ensure effective drainage, leaves and debris should be cleared from guttering on houses and conservatories.

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